FAQ


PRODUCTS

IF YOU HAVE ANY PROBLEMS

If you have any problems with the checkout for example, or any questions about the products or anything else please email us here. We really are here to help and will reply to any emails as soon as possible within studio hours.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept the major credit cards Visa, MasterCard, American Express and Discover as well as direct PayPal account payments.

DO I NEED A PAYPAL ACCOUNT TO PURCHASE FROM THIS STORE?

No, you are not required to have a PayPal account to purchase from this store. However, if you already have a PayPal account, you may use it as your payment method.

HOW SECURE IS THIS STORE?

All payments are processed via Stripe and PayPal two of the most trusted payment gateways in the world. These platforms use the highest level of encryption and data security to ensure your details are protected. They also securely share your order and delivery details with us, but does not share any of your sensitive payment information.

DO YOU OFFER WHOLESALE PRICING?

Yes. If you would like a wholesale account, please email us here and include your business details in your message.

WHAT IS YOUR EXCHANGE AND RETURN POLICY?

We want you to be delighted with your purchase. If upon receipt of your chosen product you change your mind, simply return it to us within fourteen days for either an exchange or refund. You will find a return slip in the original package you received; please fill this out and include it with your returned item. If you do not include a completed return slip, we may not be in a position to identify you as the sender and this could cause an unnecessary delay to your refund. The address label included should be removed and affixed to the outside of your package. Make sure your item is adequately protected and send it to the following address, using a signed for courier service. 

SHIPPING

WHEN ARE ITEMS DISPATCHED?

Items are dispatched as soon as possible, usually within 2-3 days of order. If you require an urgent delivery please contact us when ordering and we will do our best to meet your requirements.

DO YOU SHIP INTERNATIONALLY?

Yes of course. We send all items by airmail. If you would like 'international signed for' delivery, then please email us and we can arrange and give you a price. To confirm whether we deliver to your country, add your desired products to your cart, proceed to the cart page and check if your country is available for selection

HOW MUCH DOES SHIPPING COST?

Shipping costs are calculated based upon the number and type of products in your cart. To view shipping costs, add your desired products to your cart, proceed to the cart page, select your country and click "Update Your Cart Total".

MORE QUESTIONS

If you have further questions, please feel free to email us here.

SOCIAL

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CONTACT US

Order and press enquiries: please email us here.