Delivery Returns


We use some of the most reliable couriers in the business and have established close relationships. Please see a guide below of expected delivery times:

UK

1-2 days

Europe (including Switzerland and Norway)
2 – 5 days

USA & Canada
3-10 days

We only dispatch order Monday - Friday.  

 

COSTS

We work hard to keep our shipping costs and charges to a minimum: We have negotiated competitive rates and we subsidise all our stated rates.

Zone 1

Including: All of UK (includes free return shipping)

£5.00 / 6.00€

Zone 2

Including: AUSTRIA, BELGIUM, CZECK REPUBLIC, ESTONIA, FRANCE, GERMANY, REPUBLIC OF IRELAND, MALTA, NETHERLANDS, SLOVAKIA, LUXEMBOURG, MONACO, DENMARK, POLAND

£9.00 / 11.00€

Zone 3

Including: FINLAND, ITALY, LITHUANIA, SLOVENIA, SPAIN, GREECE, SWITZERLAND, PORTUGAL, SWEDEN, NORWAY, HUNGARY, LATVIA, BULGARIA, CROATIA, ROMANIA

£12.00 / 14.00€

Zone 4

Including: USA, CANADA

£19.00 / 23.00€

If your country is not listed, please contact us for individual shipping quote.

 

RETURNS

We want you to be delighted with your purchase. If upon receipt of your chosen product you change your mind, simply return it to us within fourteen days for either an exchange or refund. You will find a return slip in the original package you received; please fill this out and include it with your returned item. If you do not include a completed return slip, we may not be in a position to identify you as the sender and this could cause an unnecessary delay to your refund. The address label included should be removed and affixed to the outside of your package. Make sure your item is adequately protected and send it to the following address, using a signed for courier service. 

 

PHILIPPE & PATRICE Ltd,

2 Coombe Rd
Brighton
BN2 4EA,
United Kingdom

 

Unfortunately, we cannot refund associated shipping and handling costs. Your refund will be processed via your original payment method within 14 days of us receiving the returned item. Please allow an additional 3-5 days for the refund to appear in your credit or debit card account.

As soon as we've received and taken care of your return, we'll be in touch by email to update you.

 

RETURNS FROM OUTSIDE THE E.U.

When returning goods from outside the E.U, we ask that you clearly indicate on the customs declaration form or commercial invoice that the contents are returned goods and originate from the United Kingdom. This way, you will avoid incurring unnecessary additional import taxes or clearance fees.